Special Orders: All special orders are non-cancelable once the order is submitted to the manufacturer.

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Payments: A 50% non-refundable deposit is due at order. The remaining balance must be paid in full prior to or at delivery. If delivery is delayed by the customer, full payment is required within 30 days of merchandise arrival.

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Financing: For third-party financing, billing begins 30 days after the merchandise arrives at our warehouse, regardless of delivery date.

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Storage: Fish offers 30 days of complimentary storage from warehouse arrival. After 30 days, the order may be canceled, the deposit forfeited, and/or a $75 per month storage fee may apply.

 

Re-selections: Re-selections require management approval and are subject to a 20% handling fee.

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Delivery: Customers are responsible for ensuring all items fit through doorways, hallways, elevators, and stairwells. Failed deliveries due to access limitations will result in a $150 redelivery fee or a 20% restocking charge. All shipping timelines are estimates and subject to manufacturer or carrier delays.

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Claims: Any damage or defect must be reported within 48 hours of delivery. Claims submitted after this window will not be accepted.

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Final Sale Items: All clearance, floor samples, and “as-is” merchandise are sold final sale and are not eligible for return, exchange, or warranty.

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Warranty: Manufacturer warranties apply where available. Fish Furniture does not provide additional warranties unless specifically stated in writing.

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Refunds: Refunds, where applicable, are issued to the original form of payment and may take up to 15 business days for processing.

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Pricing Errors: Pricing and availability are subject to correction. Fish Furniture reserves the right to cancel or modify orders affected by typographical or pricing errors.

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Contact Hello@fishfurniture.com for any questions that you have regarding our Terms of Sale.