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FAQs
Got questions? We've got answers!
At Fish Furniture, we know your home is more than a place—it’s where life unfolds. Below, you’ll find answers to the most common questions our customers ask. If you don’t see what you need, our team is always here to help.
Frequently asked questions
Service Department FAQs
General
Shopping and Selection
Ordering
Delivery & Assembly
Payments and Financing
Warranties & Service After the Sale
We assist with:
• Warranty questions and claims
• Repairs or adjustments to existing furniture
• Ordering replacement parts or hardware
• Delivery and assembly concerns
• Fabric, finish, or construction issues
You can submit a request through our online Service Form, email Service@FishFurniture.com,(mailto:Service@FishFurniture.com) or call our Service Department at 440-461-1050.(tel:440-461-1050) Once we receive your request, our team will assess the issue and follow up within 1–2 business days.
Most pieces come with a manufacturer’s warranty. Coverage and length vary by brand and product type. Our team will review your purchase and confirm what protections apply.
You can submit a request through our online Service Form, email Service@FishFurniture.com,(mailto:Service@FishFurniture.com) or call our Service Department at 440-461-1050.(tel:440-461-1050) Once we receive your request, our team will assess the issue and follow up within 1–2 business days.
Yes, proof of purchase is required for warranty claims. If you no longer have your receipt, we may be able to locate your order in our system—contact our team for assistance.
You can submit a request through our online Service Form, emailService@FishFurniture.com,(mailto:Service@FishFurniture.com) or call our Service Department at440-461-1050.(tel:440-461-1050) Once we receive your request, our team will assess the issue and follow up within 1–2 business days.
Yes. For larger items, our technicians can schedule in-home visits. Smaller items may be serviced in-store. We’ll determine the best approach after reviewing your request.
You can submit a request through our online Service Form, email Service@FishFurniture.com,(mailto:Service@FishFurniture.com) or call our Service Department at 440-461-1050.(tel:440-461-1050) Once we receive your request, our team will assess the issue and follow up within 1–2 business days.
Time and timing depends on the type of repair or replacement needed. Some fixes can be completed within a few days, while others (such as custom replacement parts) may take several weeks. We’ll provide a clear estimate once we’ve assessed the issue.
You can submit a request through our online Service Form, email Service@FishFurniture.com,(mailto:Service@FishFurniture.com) or call our Service Department at 440-461-1050.(tel:440-461-1050) Once we receive your request, our team will assess the issue and follow up within 1–2 business days.
Yes. It is expected that you will submit pictures and/or video of the issue. Submitting photos or videos helps us assess the problem more quickly and may eliminate the need for multiple visits.
Our online Service Form includes space to share links to images.
You can submit a request through our online Service Form, email Service@FishFurniture.com,(mailto:Service@FishFurniture.com) or call our Service Department at 440-461-1050.(tel:440-461-1050) Once we receive your request, our team will assess the issue and follow up within 1–2 business days.
We can still help. Many repairs and parts can be arranged at a reasonable cost, even for items beyond warranty coverage.
You can submit a request through our online Service Form, email Service@FishFurniture.com,(mailto:Service@FishFurniture.com) or call our Service Department at 440-461-1050.(tel:440-461-1050) Once we receive your request, our team will assess the issue and follow up within 1–2 business days.
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