Question 1

How do I request service?

Accepted Answer

You can submit a request through our online Service Form, email Service@FishFurniture.com, or call our Service Department at 440-461-1050. Once we receive your request, our team will assess the issue and follow up within 1–2 business days.

Question 2

What types of issues does the Service Department handle?

Accepted Answer

We assist with:
Warranty questions and claims
Repairs or adjustments to existing furniture
Ordering replacement parts or hardware
Delivery and assembly concerns
Fabric, finish, or construction issues

You can submit a request through our online Service Form, email Service@FishFurniture.com, or call our Service Department at 440-461-1050. Once we receive your request, our team will assess the issue and follow up within 1–2 business days.

Question 3

Is my furniture covered by a warranty?

Accepted Answer

Most pieces come with a manufacturer’s warranty. Coverage and length vary by brand and product type. Our team will review your purchase and confirm what protections apply.

You can submit a request through our online Service Form, email Service@FishFurniture.com, or call our Service Department at 440-461-1050. Once we receive your request, our team will assess the issue and follow up within 1–2 business days.

Question 4

Do I need proof of purchase to request service?

Accepted Answer

Yes, proof of purchase is required for warranty claims. If you no longer have your receipt, we may be able to locate your order in our system—contact our team for assistance.

You can submit a request through our online Service Form, emailService@FishFurniture.com, or call our Service Department at440-461-1050. Once we receive your request, our team will assess the issue and follow up within 1–2 business days.

Question 5

Do you provide in-home service?

Accepted Answer

Yes. For larger items, our technicians can schedule in-home visits. Smaller items may be serviced in-store. We’ll determine the best approach after reviewing your request.

You can submit a request through our online Service Form, email Service@FishFurniture.com, or call our Service Department at 440-461-1050. Once we receive your request, our team will assess the issue and follow up within 1–2 business days.

Question 6

Are there service fees?

Accepted Answer

Warranty-covered issues are typically at no cost. Non-warranty repairs, parts, or in-home visits may involve fees, which will be reviewed with you before any work is scheduled.

Question 7

How long does service typically take?

Accepted Answer

Time and timing depends on the type of repair or replacement needed. Some fixes can be completed within a few days, while others (such as custom replacement parts) may take several weeks. We’ll provide a clear estimate once we’ve assessed the issue.

You can submit a request through our online Service Form, email Service@FishFurniture.com, or call our Service Department at 440-461-1050. Once we receive your request, our team will assess the issue and follow up within 1–2 business days.

Question 8

Can I provide photos or videos of the issue?

Accepted Answer

Yes. It is expected that you will submit pictures and/or video of the issue. Submitting photos or videos helps us assess the problem more quickly and may eliminate the need for multiple visits.

Our online Service Form includes space to share links to images.

You can submit a request through our online Service Form, email Service@FishFurniture.com, or call our Service Department at 440-461-1050. Once we receive your request, our team will assess the issue and follow up within 1–2 business days.

Question 9

What if my item is no longer under warranty?

Accepted Answer

We can still help. Many repairs and parts can be arranged at a reasonable cost, even for items beyond warranty coverage.

You can submit a request through our online Service Form, email Service@FishFurniture.com, or call our Service Department at 440-461-1050. Once we receive your request, our team will assess the issue and follow up within 1–2 business days.

Question 10

Do you service furniture that wasn’t purchased at Fish Furniture?

Accepted Answer

Our Service Department is dedicated to Fish Furniture customers. In some cases, we may be able to advise, but priority is given to items purchased from our showrooms.

FAQs

Frequently asked questions

How do I request service?

What types of issues does the Service Department handle?

Is my furniture covered by a warranty?

Do I need proof of purchase to request service?

Do you provide in-home service?

Are there service fees?

How long does service typically take?

Can I provide photos or videos of the issue?

What if my item is no longer under warranty?

Do you service furniture that wasn’t purchased at Fish Furniture?